Customer care / Store policies

Shipping & delivery

Free shipping on every order across the United States. Allow an estimated 5–6 business days for processing and delivery.

Last updated: September 13, 2026

Shipping costFree on every order

Processing1 business day

Transit4–5 business days

Estimated total5–6 business days

Order cutoff2:00 pm Mountain Time

Working daysMonday–Friday, excluding U.S. public holidays

Where we deliver

We offer free shipping to all 50 U.S. states and Washington, DC, including Alaska and Hawaii. We do not currently accept orders for U.S. territories or international destinations. Contact us before ordering to an APO/FPO/DPO address so we can confirm carrier service.

Alaska, Hawaii, remote locations, and supported military addresses can take longer than the standard estimate. If a delivery restriction affects your address, we will contact you before dispatch to agree the next step or arrange a cancellation and full refund.

Processing & order cutoff

Orders are processed within 1 business day. Our daily cutoff is 2:00 pm Mountain Time, using the America/Denver time zone, which observes daylight saving time.

Orders placed before the cutoff enter processing that business day. Orders placed after 2:00 pm, on weekends, or on U.S. public holidays enter processing on the next business day. Business days are Monday through Friday, excluding U.S. public holidays.

Delivery estimates

Standard transit takes 4–5 business days after dispatch. Processing plus transit gives an estimated total of 5–6 business days, counted from the applicable processing start day. Orders received after the cutoff, weekends, and holidays may therefore take longer in calendar days.

Delivery times are estimates, not guaranteed arrival dates. Severe weather, carrier disruption, and remote-address service can affect the delivery date. There is no minimum order value or shipping charge.

Warehouse & dispatch

Our warehouse and return address is:

NAROXE GLOBALE LLC

775 N Foster Rd
Casper, Wyoming 82601
United States

This address is separate from our company address below. For delivery instructions or a return, contact us before sending a parcel.

Tracking your shipment

Shipment tracking details are provided when your order is dispatched. Use your order number and billing email on Track order to view the order status. The carrier tracking number is separate and provides shipment scans and delivery updates.

A shipping label may be created before the carrier records its first scan. If tracking remains unchanged beyond the estimated delivery window, contact us with your order number so we can investigate.

Delayed, missing, or damaged deliveries

If your estimated delivery window has passed, tracking has stopped updating, or a parcel is marked delivered but cannot be found, contact info@naroxe.com or +1 (307) 345-7388 with your order number. Check the delivery address and any safe place or building reception, where applicable.

We will investigate with the delivery service and keep you informed. If a parcel is confirmed lost, we will arrange a replacement or a full refund. For damaged or incorrect items, retain the packaging where possible and follow our Returns & refunds policy. You will not be charged return postage for these issues.

Changing a delivery address

Check your address before placing an order. If it needs changing, contact us as soon as possible using the order-change process. We cannot guarantee a change after dispatch; any alternative must be agreed with you.

If a delivery attempt fails or the parcel is returned to us, contact us with your order number and the tracking message. We will confirm the parcel status and discuss redelivery or a refund with you before taking the next step.

Company & contact