Customer care / Store policies
Order changes & cancellations
Contact us promptly if you need to cancel an order or change an item or delivery address.
Last updated: September 13, 2026
How to request a change
Email info@naroxe.com or call +1 (307) 345-7388 during Monday–Friday, 9:00 am–5:00 pm Mountain Time. Include your order number, the email used at checkout, and the change or cancellation you need. Never include full card details.
A request is confirmed only when we reply. Please check the delivery address and selected product before placing an order.
Before dispatch
If your order has not been dispatched, we will make the requested change where possible or cancel it without a cancellation fee. If a change affects the price, we will explain the difference and obtain your agreement before proceeding.
For a confirmed cancellation of a paid order, we issue a full refund to the original payment method within 7 business days of confirming the cancellation. Your payment provider may need additional time to display the credit.
After dispatch
We cannot guarantee cancellation, address changes, or carrier interception after dispatch. If the order is already on its way, contact us for help and use our 35-day free-return policy after delivery where applicable. Do not refuse or redirect a parcel without contacting us first.
If we cannot fulfill an order
If an item becomes unavailable, a payment cannot be completed, or a material listing error prevents fulfillment, we will contact you. We will not substitute a different product or charge an increased price without your agreement. If the order is canceled, any amount paid will be refunded in full.
Company & contact
NAROXE GLOBALE LLC
5830 E 2nd St, Ste 7000 #38676Casper, Wyoming 82609
United States
info@naroxe.com
+1 (307) 345-7388
Monday–Friday, 9:00 am–5:00 pm Mountain Time