Customer care / Store policies
Returns & refunds
Request a return for any item within 35 calendar days of delivery, subject to the conditions below. Return shipping is free, and a prepaid return label is included in the box.
Last updated: September 29, 2026
Return window35 calendar days from delivery
Return shippingFree on all items
Return labelIncluded in the box
Restocking feeNone
Refund processingWithin 7 calendar days after receipt
Direct exchangesNot offered
Return window & item condition
You may request a return within 35 calendar days after delivery, including when you change your mind. This policy applies to all products.
For a change-of-mind return, the item must be new or only lightly handled to inspect it, with all supplied parts and accessories. Please use the original protective packaging where possible. Items damaged by misuse, altered, or used beyond inspection are not eligible for a change-of-mind return. This condition does not exclude claims for goods that arrived damaged, faulty, or different from your order.
How to return an item
- Contact info@naroxe.com or +1 (307) 345-7388 within the return window with your order number, the item, and the reason for returning it.
- Pack the item securely with all included parts. Use the prepaid return label supplied in the box. If the label is missing or unreadable, we will provide a replacement at no cost.
- Send the parcel using the service on the label. Keep your drop-off receipt and tracking number until the refund is completed.
Contacting us within the 35-day window records your return request. Follow the return instructions we provide, and let us know promptly if you have difficulty sending the parcel.
Return address
NAROXE GLOBALE LLC — Returns
775 N Foster RdCasper, Wyoming 82601
United States
Please use your prepaid label and contact us before mailing the item. Do not send returns to our company address at 5830 E 2nd St.
Return costs & restocking fees
Return shipping is free for every item, including change-of-mind, damaged, faulty, and incorrect-item returns. We charge no restocking fee. Use the prepaid label so you do not have to pay postage. Contact us before buying a separate shipping label.
When you receive your refund
We check the returned item and process an eligible refund within 7 calendar days of its arrival at our return address.
Approved returns receive the item price paid, including applicable refunded sales tax, to the original payment method. Original shipping is free, so there is no shipping charge to deduct. We will notify you when the refund has been issued. Your bank or payment provider may need additional time to show the credit.
If the item does not meet the stated return conditions, we will contact you with an explanation before taking the next step. If you have not received an expected refund, contact us with the return tracking and order number.
Damaged, faulty, or incorrect items
Contact us as soon as you notice the problem. Include your order number, a description, and clear photos where practical. Stop using an item that appears damaged or unsafe. Keep the packaging if available so we can investigate.
We will arrange an appropriate replacement or refund and provide any required return label free of charge. Do not arrange paid repairs or return postage without contacting us first. This policy does not limit rights that cannot be excluded by applicable law.
Exchanges
We do not offer direct exchanges for a different product. Return the original item under this policy and place a new order for the item you want. A replacement arranged for a damaged, faulty, or incorrect item is handled through the support process above.
Company & contact
NAROXE GLOBALE LLC
5830 E 2nd St, Ste 7000 #38676Casper, Wyoming 82609
United States
info@naroxe.com
+1 (307) 345-7388
Monday–Friday, 9:00 am–5:00 pm Mountain Time