Frequently asked questions
A little clarity.
Choosing a light, finding your delivery, or getting help: start here.
Choosing your light
What does Naroxe sell?
Wall sconces, ceiling lights, table lamps, and floor lamps. Browse the collection by lighting type.
How do I choose the right light?
Think about the room, where the fixture will sit, and whether you need overall, reading, or accent light. Our lighting guide explains the different roles.
Where do I find dimensions and bulb details?
Read the product’s specifications and included-items information. Check dimensions, power connection, bulb or LED type, and compatibility before ordering. Contact us with the product name or SKU if a detail needs clarification, including the dimensions or electrical requirements.
Do lights need professional installation?
Hardwired fixtures should be installed by a qualified professional where required. Follow the supplied instructions and confirm electrical and dimmer compatibility. A product image alone cannot confirm installation suitability.
Orders & delivery
Where do you ship, and is shipping free?
Shipping is free to all 50 U.S. states and Washington, DC, with no minimum spend. Alaska and Hawaii are included. U.S. territories and international destinations are not currently supported; contact us before ordering to a military address. See Shipping & delivery for coverage and exceptions.
How long does delivery take?
Allow 1 business day for processing and 4–5 business days in transit: an estimated 5–6 business days total. The cutoff is 2 pm Mountain Time. Business days are Monday–Friday, excluding U.S. public holidays; after-cutoff orders begin processing the next business day.
How do I place an order?
Choose your item, set the quantity, and add it to your cart. Review your order, enter your delivery details, and use a payment method shown at checkout. For help with an order or payment, see Payment information or contact us.
How can I track an order?
Use Track order with your order number and billing email. The order lookup shows order information; the carrier tracking number provides shipment scans and delivery updates.
Can I cancel an order or change its address?
Contact info@naroxe.com or +1 (307) 345-7388 promptly. We can help before dispatch where possible; a change is confirmed only when we reply. See Order changes & cancellations.
Returns & support
What is the return window?
Request a return within 35 calendar days of delivery. Change-of-mind returns must be new or only lightly handled for inspection, with included parts. Damaged, faulty, or incorrect items have a separate support process. Read Returns & refunds.
Are returns free?
Yes. Return shipping is free for all items and there is no restocking fee. Use the prepaid label included in the box. If it is missing, contact us for a replacement.
Where do I send a return?
NAROXE GLOBALE LLC — Returns, 775 N Foster Rd, Casper, Wyoming 82601, United States. Contact us first and use the supplied label. Do not send returns to the company correspondence address.
When will I receive my refund?
We check your return and process an eligible refund within 7 calendar days of its arrival at our return address. Refunds go to the original payment method; the bank may take additional time to show the credit.
Do you offer exchanges?
We do not offer direct exchanges for a different item. Return the original and place a new order. Replacements for damaged, faulty, or incorrect goods are handled separately by customer care.
How do I report damage or contact you?
Email info@naroxe.com or call +1 (307) 345-7388, Monday–Friday, 9:00 am–5:00 pm Mountain Time. Include the order number, a description, and photos where practical. Stop using an item that appears damaged or unsafe.
Still have a question?
Tell us what you need to know. Contact Naroxe directly by email or phone.