Returns & refunds
Policy preview. Final operational details must be confirmed before the store opens.
Our planned policy includes free returns for all items within a 35-day return window.
Return terms supplied
Return window: 35 days
Return cost: Free for all items
Return label: Included in the box
Refund processing: 7 days
Starting a return
Contact info@naroxe.com for help with a return or a missing label. Please confirm the correct return destination before mailing anything to the company address.
Your return label
The planned service includes a return label in the box. If it is missing or unreadable, contact us before arranging your own return shipping. Keep your order reference available so we can identify your request.
Damaged or incorrect items
Email a description and clear photos of the item and packaging, together with your order reference. Contact us for the next steps and the correct return destination.
Details being finalized
The start of the 35-day window, item-condition requirements, the return address, the event that starts refund processing, day definitions, and the process for damaged or incorrect items are awaiting confirmation. These details will be added before ordering opens.