Frequently asked questions
A little clarity.
Choosing a light, finding your delivery, or getting help: start here.
Choosing your light
What does Naroxe sell?
Our focus is lighting for the home: wall sconces, ceiling lights, table lamps, and floor lamps. Explore the collection by lighting type.
How do I choose the right type of light?
Start with the room and what happens there. Consider a ceiling fixture for the overall space, a lamp for reading or a bedside surface, and a wall light for a smaller focal point. Our lighting guide explains how to think in layers.
Where can I find dimensions and bulb information?
Each demo listing now includes clearly labeled sample specifications, including dimensions and bulb information. These values are fictional demonstration data, not verified product facts or installation guidance. Real specifications will be confirmed before ordering opens.
Can I order the lights shown here?
Not yet. The listings show generated design concepts with fictional sample prices and specifications. They cannot be purchased. Real products, pricing, and availability will be confirmed before ordering opens.
Orders & delivery
Where do you ship, and is shipping free?
Our planned service includes free shipping on all orders across the USA. See Shipping & delivery for the details being finalized.
How long will delivery take?
The planned schedule is 24-hour processing and 4–5 days in transit, for 5–6 days total. The daily cutoff is 2 pm Mountain Time. Business or calendar day definitions and weekend handling are being finalized.
How can I track an order?
Visit Track order and enter your order number and billing email. For carrier updates, use the tracking information supplied with your shipment.
Can I change an order or address?
Email info@naroxe.com with your order reference and the change you need as soon as possible. A change is not confirmed until you receive a reply.
Returns & support
What is the return and refund policy?
The planned terms are 35-day free returns for all items, a return label in the box, and 7-day refund processing. The start of those periods and condition requirements are being confirmed. Read Returns & refunds for details.
What if an item is damaged or I need help?
Email info@naroxe.com or call +1 (307) 235-1479, Monday–Friday, 9 am–5 pm Mountain Time. Include your order reference, a description, and clear photos of any damaged or incorrect item.
Still have a question?
Tell us what you need to know. Contact Naroxe directly by email or phone.